Returns and Refunds
Returns and Refunds
Every order is carefully checked and packed before it leaves our workshop.
If for any reason you’re not happy, please get in touch at [email protected] — I aim to reply within 48 hours and will always do my best to help.
If you would like to return an item, you can do so within 14 days of receiving it. Items must be in unused condition and in their original packaging.
To start the return process, please contact us – [email protected]
Every order is carefully checked and packed before it leaves our workshop.
If for any reason you’re not happy, please get in touch at [email protected] — I aim to reply within 48 hours and will always do my best to help.
If you would like to return an item, you can do so within 14 days of receiving it. Items must be in unused condition and in their original packaging.
To start the return process, please contact us – [email protected]
Please note
Please note
Shipping costs are not refundable. When sending your order back, please use a tracked service, as I cannot be held responsible for any loss or damage in transit. Once I receive and inspect the items, I’ll let you know whether the refund has been approved. Approved refunds are processed using the original method of payment.
Shipping costs are not refundable. When sending your order back, please use a tracked service, as I cannot be held responsible for any loss or damage in transit. Once I receive and inspect the items, I’ll let you know whether the refund has been approved. Approved refunds are processed using the original method of payment.
Damaged items
Damaged items
If your order arrives damaged, please contact me straight away at [email protected] with photos of the damage so I can assess the issue and put it right.
If your order arrives damaged, please contact me straight away at [email protected] with photos of the damage so I can assess the issue and put it right.